Welcome to CONEDEC
Solar Energy Online Shop

Return, Refund and Cancellation Policy

We process and ship all orders very quickly, we cannot guarantee any changes or cancellations after your order has been placed.

If you wish to modify or cancel your order: contact our customer service as soon as possible by email at contact@conedec.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*In order to speed up the processing of your request, indicate in the subject of your email "Cancel my order" as well as your full name and your order number in the body of the email. 

Return and Refund Policy

If the order has been shipped, rest assured, you can return for a refund, subject to the rules below.

Our refund policy lasts 30 days.

If 30 days have passed since delivery of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in the original packaging. The package delivery label must also be present and intact.

For obvious reasons of hygiene, we cannot accept returns once the device has been used.

Other items that cannot be returned:

* Gift cards

* Digital books

To make a return, you must present us with a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

Reimbursement of delivery costs is only possible in the event of withdrawal before the parcel is sent.

Late or missing refunds:

  • Check your bank account
  • Contact your bank
  • Processing time usually takes 7-14 business days

If you have done all of this and still have not received your refund, please contact us at contact@conedec.com 

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often some processing time required before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at contact@conedec.com 

Sale items (if applicable)

Only regular priced items can be refunded.

Unfortunately, sale items are non-refundable.

Exchanges (if applicable)

We replace an item only if it is defective or damaged.

If in this case you wish contact@conedec.com Dispatch

To return a product, you must contact us by email at: contact@conedec.com and we will inform you of the procedure as well as the address of our warehouse capable of receiving returned packages.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than €50, we advise you to consider using a delivery service that allows you to track the package or purchase delivery insurance.

We do not guarantee that we will receive the item you return to us.

All rights reserved – 01 DECEMBER 2022


Company Number 14530598

71-75 Shelton Street, Covent Garden London



Our team is at your disposal for any questions about our articles or your order.

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Delivery delay

Our delivery times vary depending on the distance! Usually between 7 to 20 working days in Europe.


We offer a Satisfied or Refunded guarantee for 14 days after receipt of the items!

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